Refund policy

Opened or used items cannot be returned, due to hygiene reasons. Only unused and unopened products in their original condition are eligible for return.
Returns are accepted only if the product delivered is incorrect, damaged, defective, or leaked at the time of delivery. No returns are accepted for reasons other than those mentioned above.
The return request must be raised within 48 hours of delivery. Along with your request, you must provide a complete unboxing video showing the package being opened for verification purposes.
Refunds are initiated only after returned products have been received and inspected by our team, and it is verified that the issue is valid as per the conditions listed above. Woxell Cart reserves the right to refuse a refund if these conditions are not met.
Once the return is approved, the refund will be processed within 4–7 working days to the original payment method or as store credit, based on your preference and business policy.
For any concerns or assistance, please contact our customer support team using the details listed on our website.